Our impact
Our Sustainability Report
Our third sustainability report is a record of the journey we’ve been on over the past year, of the progress we’ve made against the targets we set ourselves, and a statement of intent for what’s next.
Inside, you’ll find out more about our journey towards net zero, the investment we’re making in our people to create a next-level TBL, and the many ways we’re supporting wellbeing within a team spread across the UK.
To talk to us about creating your own sustainability report, please get in touch.
Our priorities
This year, we have aligned our commitments and targets with five key areas of focus. They reflect the findings of our last materiality assessment and mirror the criteria used in our Support the Goals Ambition Rating. The UN Sustainable Development Goals provide valuable context.
To ensure our priorities have continuing relevance, we will complete a fresh materiality assessment ahead of our next sustainability report and revise our targets and strategy accordingly.
Our areas of focus are:
Five in focus: why choose these topics?
In combination, these topics cover the biggest long-term risks facing most organisations. For most businesses, they are some of the greatest drivers of value. They also align closely with what regulators, investors, employees, customers, and supply chains increasingly expect.
Our commitments, priorities, targets and progress
We are dedicated to advancing the UNSDGs with a particular focus on SDG 8, 10, and 13. Below are our specific targets and the actions we’ve undertaken to achieve them:
Supports SDG Ambition Rating: Living wage
We are committed to helping our customers generate financial benefits from sustainability, as well as generating local economic growth and careers in sustainability for young people.
By 2025, 50% of our spend with our top 80% of suppliers will be with local businesses.*
*Local businesses will include any business within 75 miles of our employees.
Progress
4 (18%) of our top 95% suppliers by spend are within 75 miles of our Lancaster office.
Next steps
We will conduct further research into local suppliers and pinpoint where we can make a switch to closer suppliers.
Behind
We will provide work experience for at least 2 students each year.
Progress
In 2025, we provided placements for 3 students.
Next steps
We will continue to welcome placement and work experience students each year.
Achieved
By 2028, we will help our customers identify sustainability opportunities worth a total of £50,000,000.
Progress
To date, we have helped customers identify up to £88,799,000 of sustainability opportunities (18% over our target). **
**When calculating the climate-related opportunities, some of our customers use a range of financial figures to estimate different levels of impact. E.g. financial impact is between £1,000 to £5,000 or £8 million to £25 million. Therefore, the exact amount identified can vary by customer. As such, we report the maximum possible value of the sustainability opportunity.
Next steps
We’ve supported 5+ major companies with climate disclosures and will keep helping clients uncover sustainability opportunities.
Exceeded
Supports SDG Ambition Rating: Gender equality
We are committed to helping our customers and suppliers improve equality, as well as improving the diversity of our business.
By 2028, at least half our suppliers will have public targets to improve equality.
Progress
7 out of 22 suppliers* (32%) have public equality targets.
*Includes suppliers researched up to 2025.
Next steps
We will continue to identify suppliers that have public equality targets and make the switch where possible.
On track
By 2028, at least half of our customers will have public targets to improve equality.
Progress
18 out of 27 customers* (67%) have public equality targets.
*Includes customers researched up to 2025.
Next steps
We will continue to support customers with setting public equality targets.
On track
By 2025, all employees will receive DE&I training.
Progress
We’re developing training materials to share with employees in 2026.
Next steps
We are developing training materials to share with employees in 2026.
Behind
Supports SDG Ambition Rating: Net zero
We are committed to achieving net zero in line with science, and to helping our customers and suppliers to do the same.
By 2025, 100% of our key suppliers will have a public commitment to net-zero.*
*Key suppliers defined as top 80% of suppliers by spend.
Progress
10 of 22 (45%) suppliers have net-zero targets.
10 of 22 (45%) suppliers have net-zero targets.
Next steps
We will continue to identify suppliers that have public net-zero commitments and make the switch where possible.
Behind
We will help customers set credible net-zero targets to remove 50 million tCO2e from the atmosphere by 2030.
Progress
To date, we have supported customers in setting net-zero targets helping remove 7,732,391 tCo2e (15% of target).
Next steps
We will continue to support customers in setting net-zero targets.
On track
We will be a net-zero business by 2040 in line with science.
Progress
We are still working on developing a net-zero plan.
Next steps
We will work to publish a net zero plan in our next sustainability report.
On track
Note: We will be revisiting our targets to ensure they continue to align with our priorities and material topics. As such our existing targets may change or be updated in our next sustainability report.
